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Refund and Cancellation Policy

DIKA DESIGN LTD, a company registered in England and Wales under company number 16251779, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: hello@dika.design.

Effective 20 August 2026. We will tell you before a material change takes effect.

This policy is part of the Terms of Service.

1. Your right to cancel

If you are a consumer in the UK or the EU you normally have 14 days to cancel a distance purchase and get your money back.

Dika Studio is digital content that starts working immediately. Before you pay we ask you to confirm two things: that you want the service to start straight away, and that you understand this ends the 14-day cancellation right. We record that confirmation with your purchase. If you do not give it, the purchase does not go ahead.

If you have not used the thing you bought, contact us anyway. We will look at it.

2. Refunds we give

  • Within our refund window. We operate a refund window of 3 business days from purchase for subscriptions and packs. Ask through Settings → Billing → Request a refund, or write to us. The window is shown to you when you make the request.
  • Something we broke. If a fault on our side stopped you using what you paid for, we refund it, in or out of the window.
  • A feature we withdrew. If we materially reduce what you paid for, you may cancel and we refund the unused part of your current period.
  • Duplicate or mistaken charge. Refunded in full, always.

3. What we do not refund

  • AI credits that have already been consumed. Unused credits in a pack can be refunded within the window.
  • The part of a subscription period you have already used, outside the refund window.
  • Storage packs, once the storage has been provided for the period. See section 6.

4. Cancelling a subscription

Cancel any time from Settings → Billing. Cancellation stops the next renewal; you keep access until the end of the period you have paid for. We do not charge a cancellation fee and we do not require notice.

5. Pausing instead

You can pause a subscription rather than cancel it. While it is paused, billing stops and the subscription stays in place. You can resume it early at any time, and you can still cancel while it is paused: a pause never takes away your ability to leave.

6. If a storage pack payment fails

Your data is not deleted the moment a payment fails.

  • We keep everything for 14 days and contact you three times, plus a final warning the day before the deadline.
  • After 14 days only the extra allowance the pack provided is withdrawn. The storage included in your plan is never touched.
  • A storage pack is not cancelled on your behalf and is not refunded.

7. AI credit packs

A credit pack is a one-time purchase. It does not renew, it is drawn down until it is used up, and there is no dunning. If a pack has an expiry date, it is shown before you buy it.

8. How to ask

Use Settings → Billing in the product, or write to hello@dika.design with the email address on the account and the payment you mean. We answer refund requests within 5 business days and pay approved refunds back to the original payment method.

Refund and Cancellation Policy · Dika Studio